Zendesk Inc. offers customer service and engagement software solutions to businesses worldwide, helping improve customer support and satisfaction. With 5,000+ employees, Zendesk generates $1B+ annually.
- One of 8 engineers reporting to an Engineering Manager and responsible for building core services.
- Designed and implemented 3+ microservices including a bulk entitlements API, saving up to 10 hours/admin/month for Zendesk clients; a Background Jobs service, automating 200K+ data migration tasks per month; and a Billing Admin feature improving security and task efficiency.
- Collaborated with engineers and product managers across 7 global offices, successfully driving the integration of a diverse set of applications reducing integration turnaround time by several weeks.
- Onboarded and mentored 2 junior team members, establishing best practices that increased project delivery speed by 25%.
Laban Okune Anunda 